UK Deliveries
We offer free UK delivery for all orders of GBP12.90 and above, orders below that amount are subject to a delivery charge of GBP3.99.
Standard UK delivery is carried out by Royal Mail Signed for 1st Class service which requires a signature from the consignee and has a target delivery time of next working day after the day of dispatch. Whilst Royal Mail state that 95% of their 1st Class Signed for shipments reach consignee within the target delivery time, this is not a time-definite service and the shipments may be delayed from time to time, especially around the Festive Season. CLICK HERE FOR MORE INFORMATION ABOUT THIS SERVICE.
If guaranteed next day delivery is required you can upgrade to Special delivery guaranteed by 1pm for delivery next working day (Mon-Fri only) for a charge of GBP 5.95 or for a Saturday delivery for GBP9.95 CLICK HERE FOR MORE INFORMATION ABOUT THIS SERVICE.
Only orders made before 1300 are guaranteed to be dispatched the same day, all others will be sent the following working day, please bear this in mind when selecting delivery service.
International Deliveries
We offer free international delivery for all orders of GBP70.00 and above (except orders containing Glamcor lights), orders below that amount are subject to a delivery charge of GBP6.99 (within Europe) or GBP8.99 (rest of the world). All international orders containing Glamcor lights are delivered via UPS and are subject to an additional shipping charge (GBP30.00 within Europe, prices for the rest of the world are available on request).
Standard international deliveries are carried out by Royal Mail International services (International Tracked & Signed, International Tracked or International Signed (depending on the service availability to the destination country, see the list below). Internationals Tracked & Signed and International Signed will require a signature upon delivery. The target delivery times are 3-5 working days (within Europe) and 5-7 working days (the rest of the world). None of these services are time-definite and the shipments may be delayed from time to time, especially around the Festive Season CLICK HERE FOR MORE INFORMATION . In the event of your order being required quicker we can either offer Royal Mail guaranteed International delivery service or express courier (DHL, FedEx or TNT), which will be significantly more expensive with the exact price determined by the level of service required, weight, destination country and the exact address (some operators charge extra delivering to more remote areas). Please contact us for prices making sure you enter all the goods required in your basket, complete delivery address in full and advise the date the goods are required at destination.
We are unable to refund delivery charges on items delivered outside of the UK if a return is made.
Any return charges arising from consignee’s failure to receive international order will be deducted from the refund amount.
Dispatch Times:
All orders completed before 09.00 will be dispatched on the same working day (Mon-Fri except public holidays), orders made after 09.00 will be dispatched no later than the following working day.
Duties and Taxes:
Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them as well as any clearance charges levied by the delivery operator. Since UK has now left the EU, duties and taxes now apply to all parcels travelling outside the UK, including all EU countries.
Expected Delivery Times:
UK orders sent via Royal Mail 1st Class Signed for Service – 1-2 days
UK orders sent via Special Delivery before 1pm – next working day
European orders sent via Royal Mail International services – 3-5 working days
Other international orders sent via Royal Mail International services – 5-7 working days
Times are shown as indicated by Royal Mail starting from the day of dispatch.
Orders paid for after 0900 will be dispatched the following working day (Mo-Fri)
RM Services availability varies from country to country, below is the most recent list of services used.
Subject to availability we will be using the following Royal Mail International services:
International Tracked & Signed: Aland Islands, Andorra, Argentina, Austria, Barbados, Belarus, Belgium, Belize, Bulgaria, Cambodia, Canada, Canary Islands, Cayman Islands, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Ecuador, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, Indonesia, Ireland (Republic of), Italy, Japan, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Netherlands, New Zealand, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Singapore, Slovak Republic, Slovenia, South Korea (Republic of), Spain, Sweden, Switzerland, Thailand, Tonga, Trinidad & Tobago, Turkey, Uganda, United Arab Emirates, USA, Vatican City State.
International Tracked: Australia, Brazil, Estonia, India, Israel, Norway
International Signed: All other countries not mentioned above